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Date: 2010-06-14 01:18 pm (UTC)
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No means no, Annoying Boy. Not liking you and salvation in the Kingdom of God are compatible. "It's over" means "over" and not "maybe until I change my mind, Dude." Get your boots out for this one, girlfriend, because you need drama like I need dog hair in my shoes.

And the rules of speaking to claims adjusters:
1) it's their job to ask questions
2) it's their job to get someone else to pay for it
3) Yes, No, I don't know, I don't remember. These words are YOUR FRIENDS. Don't babble
4) They are not lawyers. Repeat. There are no lawyers here.
5) Passive voice is your friend too. "The room flooded." Not "we flooded the room" because totally, you didn't. The water flooded the room. The water is the enemy.
6) They will be very interested in who else knew about the lines from the sprinkler before it happened. how long was it up? Who saw it? (Because then they get someone else to pay for it).
7) She, her, it. Not We, not us. She, her, it.

Done. You'll totally rock at this. You'll be great.
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Kat

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